Kommuno for E-Commerce


Kommuno for E-Commerce


Features of Kommuno for E-Commerce

Click to call
A simple click to connect to your customers over a call. Significantly improves efficiency and reduces time & efforts

Omni-channel
Make use of multiple channels like Voice, SMS, whatsapp etc to engage your customer. Don’t restrict your business to one channel

Call forwarding
Instantly forward/transfer customer calls to relevant departments for timely resolution

Call forwarding
Instantly forward/transfer customer calls to relevant departments for timely resolution

Call queue
Call queue facility completely customizable, to ensure you don’t miss any of your customer

CRM Integration
Smooth integration with CRM to provide customer information handy. Very important for achieving high CSAT

Complete monitoring
Monitor the performance of all your experts at work. Constantly improve basis the complete data and insights

CRM Integration
Smooth integration with CRM to provide customer information handy. Very important for achieving high CSAT

Complete monitoring
Monitor the performance of all your experts at work. Constantly improve basis the complete data and insights

Use of Kommuno in E-Commerce
- Order booking
- Exchange or Return
- 24X7 support
- Important announcements
- Pickup store information
- Refunds
- Customer Complaints
- Product support
- Cross selling
- Payment Options
- Order dispatch
- Feedback Calls
- Edit or Cancel orders
- Missed Call Marketing
- Status updates
- Up-selling
- Limited Period offer
- Customer/Product survey
- Customer verification for COD
- Order acknowledgment
- Delivery confirmation
- Order Tracking
- Best deals
- Loyalty program