Kommuno for E-Commerce
Kommuno for E-Commerce
Features of Kommuno for E-Commerce
Click to call
A simple click to connect to your customers over a call. Significantly improves efficiency and reduces time & efforts
Omni-channel
Make use of multiple channels like Voice, SMS, whatsapp etc to engage your customer. Don’t restrict your business to one channel
Call forwarding
Instantly forward/transfer customer calls to relevant departments for timely resolution
Call forwarding
Instantly forward/transfer customer calls to relevant departments for timely resolution
Call queue
Call queue facility completely customizable, to ensure you don’t miss any of your customer
CRM Integration
Smooth integration with CRM to provide customer information handy. Very important for achieving high CSAT
Complete monitoring
Monitor the performance of all your experts at work. Constantly improve basis the complete data and insights
CRM Integration
Smooth integration with CRM to provide customer information handy. Very important for achieving high CSAT
Complete monitoring
Monitor the performance of all your experts at work. Constantly improve basis the complete data and insights
Use of Kommuno in E-Commerce
- Order booking
- Exchange or Return
- 24X7 support
- Important announcements
- Pickup store information
- Refunds
- Customer Complaints
- Product support
- Cross selling
- Payment Options
- Order dispatch
- Feedback Calls
- Edit or Cancel orders
- Missed Call Marketing
- Status updates
- Up-selling
- Limited Period offer
- Customer/Product survey
- Customer verification for COD
- Order acknowledgment
- Delivery confirmation
- Order Tracking
- Best deals
- Loyalty program